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BANK HOLIDAY PLANNING - REPEAT MEDICATION

Please order your repeat prescriptions in plenty of time for the Christmas break..

We are closed on Wednesday 25th & Thursday 26th December 2019 and on Wednesday 1st January 2020.

A full list of pharmacies open in each county can be found on the NHS England South Pharmacy page https://www.england.nhs.uk/south-east/our-work/pharmacy-opening-hours/

Extended Hours Service

The service is available for GP and Nurse appointments at evenings and weekends - see appointment section.

Appointments

"On line booking appointments" - Please come into the surgery with Photo ID to open an account.

circled_dayWe operate an appointment system and strive to see you as soon as possible. If you have an appointment and are unable to attend please let us know as soon as possible. The surgery also requires that patients arrive on time, as we cannot guarantee we will be able to see you if you arrive late. To book an appointment please use the following numbers:

  • School House Surgery 01273 551031
  • Church Surgery  01273 684500

Any urgent cases will be seen on the same day, please tell us if you are in a telephone box and we will return your call. Say immediately if you feel your call is urgent. For urgent conditions you may be put through to speak to the GP.

If your condition is non-urgent you can expect to see a GP within two working days, though you may have to wait longer if you wish to see a particular GP at a particular time or day.

Please let us know if more than one person in your family needs to be seen as this will require more than one appointment.

Telephone Consultations

If you wish to have a telephone consultation with the doctor you will be given a time to ring the surgery. Please try to keep to these times as there may be several people telephoning within a short space of time.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. Nursing appointments are also booked via reception at both surgeries. We normally book one week in advance only.

Chaperones & Interpreters

Tell us if you want someone to accompany you during an examination. We can also arrange interpretation and translation services in person or via the telephone for patients who do not speak English or for deaf patients. Please let us know if you need this service when booking your appointment.

Cancellations

The Practice would always appreciate prompt cancellation of your booked appointment so that these appointments can be offered to other patients in need.  Repeated appointments which are missed without cancellation wastes resources. The practice has a policy in place where we will inform patients when they do not attend or do not cancel.  If this happens consistently, patients may be removed from the practice list.

Extended Hours Service

This is a pre –bookable NHS service. You may have recently been offered an appointment at a Medical Practice to see a GP or other healthcare professional in the evenings or weekends.

 

Evening and weekend appointments are now available to book via our reception staff.  In order to utilise one of these appointments, you will be required to give consent for access to your notes to both read and add to them.

 

Appointment times will be between 18:30 - 20:30 Monday to Friday, Saturday 08:00 - 14:00 and 9:00 -13:00 Sunday’s.

Same day appointment will be available on weekends only.  NHS 111 who may offer you an appointment at one of the Extended Hours hubs as well.

Cancellation or amendments to extended hours appointments must be made via HERE only:

HERE Cancellation line: 07540 745 730

HERE website: http://www.extendedhoursservice.co.uk/

 
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