The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.
The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.
They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.
Our GP Practice has recently undergone a CQC inspection and the results are now freely available on the CQC Website. You can access the report below
The team at Allied Medical Practice (School House Surgery & Church Surgery) were visited by the Care Quality Commission (CQC) 17 and 23 September 2019.
We were re-visited on 6th February 2020 and have been signed off by CQC for completing all the areas of concern.
Following the inspection the CQC have published their inspection report, rating the practice as “Inadequate”.
This report is very disappointing and we apologise for not offering the best level of service and care to our patients. Their primary areas of concern were:
- Issues with safe care and treatment due to gaps in safeguarding.
- Significant event management
- Cleanliness and infection control.
- Medicines management and a lack of equipment for use in medical emergencies.
- Gaps in good governance.
Their inspection report provides a number of positive observations about the practice, including:
- The practice is engaged with local safeguarding processes.
- The practice had begun to collate a child safeguarding register and had plans to do this for vulnerable adults.
- An infection control audit had been carried out.
- Clinical staff had received training in sepsis.
- The practice held a stock of emergency medicines.
- There was a system for recording and acting on significant events.
- Actions were taken on recent safety alerts.
- The practice carried out structured annual medication reviews for older patients.
We recognise the areas highlight by the inspection as in need of improving, some have already been addressed since the inspection, and the surgery team is developing a comprehensive action plan to address all of the matters raised by the CQC to improve services and processes for our patients
Areas highlighted in the report where good progress is being make already include:
- Equipment now in place for use in medical emergencies, with training planned imminently
- Safeguarding improvements
- Regular fire drills carried out
- Medicines management improved
- Infection control work has been completed
- Health & safety annual review completed.
We are facing the same pressures as being reported by GP practices across the country, and do believe that taking on more than 2,000 patients when a neighbouring practice closed (Willows in Bevendean) had some impact on the quality of the service we provide to patients. The surgery has professional and enthusiastic teams who work hard to ensure we achieve a high quality, safe and effective service to our patients. Staff continue to work hard and are committed to supporting patients to get the right care and support when they need it.”
Please click here to see Allied Medical Practice "Statement Of Purpose" Statement Of Purpose
Full report - CQC Report
Further report inspection follow-up - CQC Report Follow up
CQC will be inspecting our premises and would appreciate your feedback.