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Noticeboard

WUHAN NOVEL CORONAVIRUS IMPORTANT INFORMATION

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.   Call 111 now if you've been:

• to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)

• to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

• to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

• in close contact with someone with confirmed coronavirus Further information is available on nhs.uk. The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.  Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel. Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.  Avoid touching your eyes, nose and mouth with unwashed hands.  Avoid close contact with people who are unwell.

For more information please click https://new.brighton-hove.gov.uk/coronavirus-covid-19#

BANK HOLIDAY PLANNING - REPEAT MEDICATION

Please order your repeat prescriptions in plenty of time for the Easter break.

We are closed on Friday 10th April & Monday 13th April 2020.

A full list of pharmacies open in each county can be found on the NHS England South Pharmacy page https://www.england.nhs.uk/south-east/our-work/pharmacy-opening-hours/

Extended Hours Service

The service is available for GP and Nurse appointments at evenings and weekends - see appointment section.

Healthwatch Patient feedback survey - Healthwatch are currently carrying out a patient survey on outpatient hospital appointments/referrals.  Please help with referral services by completing the survey in the link below.  Thank you for your time.

https://www.snapsurveys.com/wh/s.asp?k=157987922802

Policies/GDPR/Privacy Notices

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from community nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

EMAIL Policy: WE PREFER THAT PATIENTS USE OUR FAST, SECURE, ONLINE SYSTEM ‘SYSTMONLINE’ if at all possible instead of email.

If you supply an email address we will send you an automatic verification email. Please follow the instructions to verify your email address – you will need to click on a link and answer some security questions. We cannot verify email manually. By verifying your email you are consenting to the surgery contacting you by email.

We will not use email for medical correspondence.This is because emails transmitted over a public network many are not secure.

If you register your email address with us we will not use email to correspond with you regarding any clinical aspect of your healthcare. This is because email is not a secure medium of communication. The most secure way to discuss medical matters online is to use the short message facility available to patients who set up an online account with us (called SYSTMONLINE).

Privacy Notice – Direct Care, (routine care and referrals)

Please read this Privacy Notice to learn how the Practice will use Patient Identifiable Data according to the new General Data Protection Regulations (GDPR). It describes the requirements of General Practice, what data is collected and your options for opting out of the collection if you choose:

Care Quality Commission

Emergencies

Direct Care

National Screening Programmes

Payments

Summary Care Records

NHS Digital

Public Health

Risk Stratification

Safeguarding



 
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